Terms of Service

Effective Date: May 22, 2026

These Terms of Service (“Terms”) govern access to and use of the websites located at https://visum.ai and https://docgen.visum.ai (collectively, the “Services”), operated by Visum AI, Inc., a Delaware corporation (“Visum AI,” “we,” “our,” or “us”).

By accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

If you have entered into a separate written master services agreement, statement of work, order form, or data processing addendum with Visum AI (each, an “Executed Customer Agreement”), the Executed Customer Agreement governs your use of the Services and controls in the event of any conflict with these Terms.

1. Description of Services

Visum AI provides software that analyzes engineering and operational documentation, generates structured operational procedures including standard operating procedures, methods of procedure, and emergency operating procedures, converts unstructured documentation into structured digital outputs, and supports operational intelligence workflows. The Services are provided as software-as-a-service. Visum AI does not provide engineering, commissioning, operational control, safety certification, or professional advisory services.

2. Business Use Only

The Services are intended solely for commercial and enterprise use. They are not intended for consumer use, and they are not directed to minors.

3. Customer Content; Outputs; Feedback

3.1 Ownership of Customer Content

You retain ownership of all content you upload (“Customer Content”), including drawings, single-line diagrams, documentation, standards, and data. You grant Visum AI a limited, non-exclusive, worldwide license to process Customer Content solely to provide the Services. We do not sell Customer Content. We do not use Customer Content to train our AI models or any third party’s AI models. You represent that you have all rights necessary to upload and use Customer Content for the purposes set forth in these Terms.

3.2 Outputs

Subject to your continued compliance with these Terms, Visum AI grants you a non-exclusive, worldwide license to use, reproduce, modify, and distribute outputs generated by the Services from your Customer Content (“Outputs”) for your internal business purposes. You may not sublicense Outputs as a standalone product or service, and you may not use Outputs to develop a competing procedure-generation, document-generation, or AI-document platform.

3.3 Aggregated and De-Identified Data

Visum AI may collect, use, and retain anonymized, aggregated, or de-identified data and metadata derived from operation of the Services for lawful business purposes, including operating, improving, and developing the Services and for benchmarking and analytics, provided that such data does not identify any customer or individual and does not disclose customer confidential information.

3.4 Feedback

If you provide suggestions, comments, ideas, or other feedback regarding the Services (“Feedback”), you grant Visum AI a perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, incorporate, and exploit such Feedback for any purpose without obligation to you.

4. AI Outputs and Customer Responsibility

The Services use generative AI and other automated systems. You expressly acknowledge and agree that:

  • Outputs may be inaccurate, incomplete, biased, outdated, or fabricated (commonly known as “hallucinations”).
  • Outputs are drafts intended for expert human review, not final operational artifacts.
  • You are solely responsible for reviewing, validating, testing, and approving all Outputs prior to any operational use, including any use in or for critical infrastructure environments such as data centers.
  • Visum AI does not guarantee that Outputs will be accurate, complete, suitable for any particular operational context, or compliant with any particular standard, regulation, or customer requirement.
  • You are solely responsible for all decisions made and actions taken based on Outputs, including switching actions, maintenance actions, life-safety actions, and emergency procedures, and for ensuring that any operational use complies with applicable safety, regulatory, and contractual requirements.
  • You must not rely on Outputs as the sole basis for any operational, switching, maintenance, life-safety, or emergency action without independent qualified human review and approval.
  • Subject to Section 9.3 (Exclusions from Limitation), Visum AI shall have no liability for any losses, damages, downtime, equipment damage, personal injury, regulatory action, or other harm arising from your deployment, distribution, or operational use of Outputs, including any failure to adequately review or validate Outputs prior to such use.

5. Acceptable Use

You may not, and you may not permit any third party to:

  • Use the Services in violation of applicable law, including export-control laws, economic sanctions laws, and laws administered by the U.S. Department of the Treasury Office of Foreign Assets Control.
  • Upload content you do not have rights to upload or that infringes the rights of any third party.
  • Upload classified information, export-controlled technical data, or security-sensitive information that you do not have lawful authority to share.
  • Attempt to reverse engineer, decompile, disassemble, or derive the source code, model weights, training methodology, or prompts of the Services.
  • Use the Services to train any machine-learning model competitive with the Services.
  • Circumvent or attempt to circumvent any access controls, rate limits, security measures, or usage restrictions.
  • Conduct security testing, penetration testing, or vulnerability scanning without our prior written consent.
  • Publish benchmarks, performance studies, or competitive comparisons regarding the Services without our prior written consent.
  • Use the Services to send spam, phishing, malware, or other unlawful or harassing communications.
  • Upload malware or use the Services to introduce malicious code into our systems or any third party’s systems.
  • Scrape, harvest, or extract data from the Services by automated means, or generate abusive request volumes intended to degrade performance for other users.
  • Remove or alter any proprietary notices, branding, or terms of use.
  • Use Outputs as the sole basis for automated or high-risk operational control of critical infrastructure systems.

We may suspend or terminate access for violations.

6. Fees

If you purchase Services, payment terms are governed by your order form or Executed Customer Agreement. Fees are non-refundable unless otherwise agreed in writing.

7. Confidentiality

Each party will use at least the same degree of care that it uses to protect its own confidential information of like importance, and in no event less than reasonable care, to protect the other party’s non-public, proprietary, or confidential information disclosed in connection with the Services. Confidential information may be used only for purposes of the Services and may be disclosed only to employees, contractors, advisors, and subcontractors who have a need to know and are bound by confidentiality obligations no less protective than those herein. Confidential information excludes information that is publicly available, was independently developed, was lawfully obtained from a third party, or is required to be disclosed by law (provided that the receiving party gives prompt notice where legally permitted). Confidentiality obligations survive for three years after termination, except trade secrets, which are protected for as long as they remain trade secrets.

8. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” VISUM AI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OR RELIABILITY OF AI-GENERATED OUTPUTS, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

9. Limitation of Liability

9.1 Cap on Liability

EXCEPT FOR THE EXCLUSIONS IN SECTION 9.3, FOR USERS WHO HAVE ENTERED INTO AN EXECUTED CUSTOMER AGREEMENT WITH VISUM AI, EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES IS GOVERNED EXCLUSIVELY BY THE LIMITATIONS SET FORTH IN THAT EXECUTED CUSTOMER AGREEMENT, AND THIS SECTION 9.1 DOES NOT APPLY. FOR ALL OTHER USERS, VISUM AI’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS AND THE SERVICES, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (USD $100) IN THE AGGREGATE.

9.2 Excluded Damages

EXCEPT FOR THE EXCLUSIONS IN SECTION 9.3, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, DOWNTIME, POWER LOSS, OR FACILITY OUTAGE, OR PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM OPERATIONAL IMPLEMENTATION OF OUTPUTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Exclusions from Limitation

The limitations in Sections 9.1 and 9.2 do not apply to: (a) breach of confidentiality obligations under Section 7; (b) indemnification obligations under Section 10; (c) gross negligence, willful misconduct, or fraud; (d) your payment obligations; or (e) your breach of the license and acceptable use restrictions in Sections 3 and 5.

9.4 Critical Infrastructure Acknowledgment

You acknowledge that the Services may be used in environments involving critical infrastructure, that Visum AI does not control physical systems, and that operational execution decisions are solely under your control. You assume all risks associated with real-world implementation of AI-generated procedures.

10. Indemnification

10.1 By Visum AI

Visum AI shall defend, indemnify, and hold harmless you from and against any third-party claim alleging that the Services, as provided by Visum AI and used by you in accordance with these Terms, infringes any United States patent, copyright, or trademark, or misappropriates any trade secret, of such third party. Visum AI shall have no obligation under this Section 10.1 for any claim arising from: (a) Customer Content or your combination of the Services or Outputs with any product, service, or material not provided by Visum AI; (b) modifications to the Services or Outputs not made by Visum AI; (c) your use of the Services or Outputs in violation of these Terms or applicable law; or (d) Outputs to the extent the alleged infringement arises from Customer Content provided as inputs.

10.2 By Customer

You shall defend, indemnify, and hold harmless Visum AI and its affiliates, officers, directors, employees, and agents from and against any third-party claim arising out of or related to: (a) Customer Content, including any allegation that Customer Content infringes or misappropriates the rights of any third party; (b) your operational use, deployment, or distribution of Outputs, including any failure to perform the human review required under Section 4; (c) any harm, damage, downtime, equipment failure, personal injury, regulatory violation, or loss arising from your use of Outputs in any data center or critical infrastructure environment; or (d) your breach of these Terms.

10.3 Procedure

The indemnified party shall promptly notify the indemnifying party of the claim, grant the indemnifying party sole control of the defense and settlement (provided that no settlement imposing any obligation or liability on the indemnified party may be made without the indemnified party’s prior written consent, not to be unreasonably withheld), and provide reasonable cooperation at the indemnifying party’s expense.

11. Data Security

We implement commercially reasonable administrative, physical, and technical safeguards, including hosting on established commercial cloud infrastructure, encryption in transit, and role-based access controls. No system can guarantee absolute security. Additional security commitments may be set forth in an Executed Customer Agreement.

12. Term and Termination

We may suspend or terminate access for breach of these Terms, non-payment, or legal compliance reasons. Upon termination, your right to access the Services ends. Sections that by their nature should survive termination, including Sections 3, 4, 5, 7, 8, 9, 10, 13, 14, and 15, shall survive.

13. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles. Before initiating any legal action, the parties will attempt in good faith to resolve any dispute through informal negotiation, beginning with written notice describing the dispute in reasonable detail. If the parties cannot resolve the dispute within thirty (30) days of such notice, either party may bring an action in the state or federal courts located in Delaware, to whose exclusive jurisdiction the parties consent. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

14. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will update the Effective Date above, post the revised Terms on our Website, and where required by law or by an Executed Customer Agreement provide advance notice through email or in-product notification. Material changes will take effect upon the later of the date stated in the notice or the date you next access the Services after the notice period. For customers under an Executed Customer Agreement, the terms of that agreement control and may only be amended in accordance with its own amendment provisions.

15. General

15.1 Entire Agreement

These Terms constitute the entire agreement between the parties with respect to use of the Services, except that where an Executed Customer Agreement governs the relevant Services, that Executed Customer Agreement, together with its exhibits and order forms, constitutes the entire agreement between the parties with respect to those Services and controls in the event of any conflict with these Terms. In either case, the operative agreement supersedes all prior or contemporaneous agreements, proposals, or representations, whether written or oral, with respect to its subject matter.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be modified to the minimum extent necessary to be enforceable while preserving the parties’ original intent.

15.3 Waiver

No waiver of any provision of these Terms shall be effective unless in writing and signed by the waiving party. No failure or delay in exercising any right shall operate as a waiver of that right.

15.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms without consent in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets or equity. Any attempted assignment in violation of this Section is void.

15.5 Force Majeure

Neither party shall be liable for delays or failures in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, government action, internet or telecommunications failure, or third-party service provider outage.

15.6 Notices

Legal notices to Visum AI shall be in writing and delivered through the contact form on our website with confirmation of receipt. Legal notices to you may be delivered to the email or physical address on file with your account. A current physical address for service may be obtained on request through the contact form on our website.

15.7 No Third-Party Beneficiaries

These Terms are for the sole benefit of the parties and their permitted successors and assigns. Nothing in these Terms creates any rights in any third party.

15.8 Export Controls and Sanctions

Each party shall comply with all applicable export control and economic sanctions laws and regulations, including those administered by the U.S. Department of Commerce and the U.S. Department of the Treasury Office of Foreign Assets Control.

15.9 Independent Contractor

The parties are independent contractors. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship.

16. Contact

Visum AI, Inc.
Mountain View, California
Contact: the contact form on our website
Website: https://visum.ai